Billing Terms & Conditions

Last updated: November 15, 2025

At Her Selected, we want checkout to be simple, secure, and straightforward. Here's everything you need to know about how we handle payments.

Payment Methods

We accept the following payment methods:

Cards

Visa
Mastercard
American Express

Digital Wallets

Apple Pay
Google Pay
Shop Pay
PayPal

All transactions are processed in your specific location currency.

Payment Processing

Payment must be completed at the time of purchase. Orders will not be processed or dispatched until full payment has been received and verified.

If a payment is declined or fails, your order will not be confirmed and you will be notified by email. You are welcome to retry your payment or contact our support team for help.

Pricing and Currency

All prices on herselected.com are listed in your specific location currency. Prices may change without prior notice.

Any applicable taxes and shipping fees is included and displayed at checkout before you complete your purchase. The total shown at checkout is the final amount you will be charged.

Secure Payments

Her Selected uses industry-standard SSL encryption and trusted payment gateways to keep your transactions safe. We do not store your card or payment details on our servers. All payment information is processed through PCI-compliant payment processors and transmitted securely.

Order Confirmation

Once your payment is successfully processed you will receive an order confirmation email with your order details and receipt. Please keep this for your records.

If you do not receive a confirmation email within 24 hours please check your spam folder or contact us at info@herselected.com.

Refunds

Refunds are processed in accordance with our Return Policy. Approved refunds will be issued to your original payment method within 10 business days of us receiving and inspecting your return.

Chargebacks

If you have any concerns about a charge please contact us at info@herselected.com before raising a dispute with your bank. Our team will investigate and work to resolve the issue promptly.

Please be aware that chargebacks filed without first contacting us may result in account suspension while the matter is reviewed.

Fraud Prevention

Her Selected reserves the right to cancel or place a hold on any order suspected of fraudulent or unauthorised activity. For high-value transactions or orders with unusual patterns, we may request additional verification such as billing information or shipping address confirmation. Orders flagged for review will not be processed until verification is complete.

Failed or Declined Payments

If your payment is declined please try the following:

Check that your billing details are entered correctly
Confirm your card has sufficient funds
Check with your bank or card issuer for any restrictions
Try an alternative payment method
Contact our support team if the issue persists

Payment Disputes

If you have a question or concern about a charge on your account please contact us straight away at info@herselected.com. Include your order number and a brief description of the issue and our team will investigate and respond within 2 to 3 business days.